Implementation, Training & Support

From implementation through daily use, ECi M1 is with you every step of the way

The implementation and customer service teams will have your M1 system up and running quickly. With dedicated professionals and locations throughout the UK, Ireland, Mainland Europe, North America, Australia and New Zealand, ECi M1 will be with you every step of the way. Training and M1 customer service are always available to ensure you get the most from your ECi M1 ERP system.


With ECi's streamlined implementation methodology, M1 can be implemented in half the time and at a fraction of the cost of traditional ERP systems.


ECi is committed to your success. One of our support teams will be assigned as your dedicated Account Manager. This team is responsible for ensuring your success and helping you maximise your return on investment with M1.

M1 support maintenance includes unlimited telephone and online support, and all software updates. You will also receive a secure login for our online customer website. From here you can; access software updates, view and track calls, view support contracts, log on new calls, view the knowledge base and even purchase and make payments.


Training is a major contributor to the successful implementation and optimisation of your software. We are committed to providing you with the tools and support necessary to ensure your success, including education. You can choose from a full range of classes for on-site training or online classes to learn the various aspects of your system. Our training staff draws upon a wide range of experiences that help tie the classroom to the business world. The quality education you receive provides the opportunity for you to become self-sufficient in the use of your system.

Already an M1 customer?

For support, please contact M1 customer service.